SpinzWin Privacy Policy

At SpinzWin, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information when you access and use our services at casino.spinzwin.com. As a licensed operator under ProgressPlay Limited, holding both MGA (MGA/B2C/231/2012) and UKGC (39335) licences, we adhere to the highest standards of data protection, including full compliance with the General Data Protection Regulation (GDPR) and applicable UK data protection law. Please read this document carefully before using the SpinzWin online casino platform.

1. Who We Are

We operate SpinzWin Casino under ProgressPlay Limited, a company registered and licensed to provide online gaming services. Our platform serves players primarily in the United Kingdom as well as select non-UK markets. If you have any questions about how we handle your personal data, you can reach our support team at customersupport@instantgamesupport.com or via live chat, available 24/7.

2. Information We Collect

When you register and use our services at SpinzWin, we may collect the following categories of personal data:

Identity Data: your full name, date of birth, username, and government-issued ID for verification purposes
Contact Data: your email address, phone number, and residential address
Financial Data: payment details including debit card information, PayPal, Skrill, Neteller, or other payment method data you use for deposits and withdrawals
Transaction Data: details of deposits, withdrawals, and gameplay activity on our platform
Technical Data: your IP address, browser type, device identifiers, and login data
Usage Data: information about how you interact with our games, bonuses, and features
Communications Data: your preferences for receiving marketing messages and your contact history with our support team

We collect this information directly from you upon registration, via automated technologies when you use the SpinzWin mobile casino or desktop platform, and from third-party sources such as identity verification providers and payment processors.

3. How We Use Your Data

We use your personal data for the following purposes at SpinzWin Casino:

To create, manage, and maintain your account
To verify your identity and age in compliance with our licensing obligations
To process your deposits and withdrawals — including via Visa, Mastercard, PayPal, Apple Pay, Skrill, Neteller, and other methods
To administer our Rewards Programme, bonuses, free spins, and promotional offers
To detect and prevent fraud, money laundering, and problem gambling
To provide customer support via live chat, email, and contact form
To comply with legal and regulatory requirements under our MGA and UKGC licences
To send you relevant marketing communications (only where you have provided consent)
To improve our platform, game offerings, and user experience

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: processing necessary to provide you with our gaming services and fulfil our obligations under our terms and conditions
Legal obligation: processing required to comply with our licensing conditions, AML regulations, and responsible gambling obligations
Legitimate interests: processing carried out to prevent fraud, improve our services, and ensure platform security
Consent: where you have explicitly opted in, for example, for marketing communications

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to deliver our services. These include:

Payment processors and financial institutions managing your transactions
Identity verification and KYC service providers
Game software providers such as NetEnt, Microgaming, Play'n GO, Playtech, Nolimit City, Big Time Gaming, ELK Studios, Thunderkick, and NextGen
Regulatory bodies, including the MGA and UKGC, where required by law
Responsible gambling organisations and self-exclusion scheme operators
IT, analytics, and customer service platform providers

All third parties we engage with are required to handle your data securely and in accordance with applicable data protection law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on the SpinzWin platform to enhance your experience, analyse site traffic, and deliver relevant content. These include:

Essential cookies: required for the site to function correctly, including your login session and security settings
Analytics cookies: help us understand how players navigate our platform and where improvements can be made
Marketing cookies: used to deliver promotions and targeted content based on your interests

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, as required by our regulatory obligations. Financial and transaction records may be kept for longer periods where required by anti-money laundering legislation.

8. Your Rights

Under applicable data protection law, you have the following rights regarding your personal data held by us:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may ask us to correct inaccurate or incomplete data
Right to erasure: in certain circumstances, you may request that we delete your data
Right to restrict processing: you may request that we limit how we use your data
Right to data portability: you may request your data in a structured, machine-readable format
Right to object: you may object to processing based on our legitimate interests or for direct marketing purposes
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at customersupport@instantgamesupport.com. We will respond to all valid requests within 30 days.

9. Security of Your Data

We take the security of your personal information seriously. Our SpinzWin platform employs industry-standard encryption (SSL), access controls, and regular security assessments to safeguard your data against unauthorised access, disclosure, or loss. Our payment infrastructure complies with PCI DSS standards.

10. Responsible Gambling and Data

We may use your account data to monitor for signs of problem gambling as part of our responsible gambling obligations. Where necessary, we may share relevant information with recognised responsible gambling organisations or self-exclusion schemes. Your safety is a priority, and we are committed to using data responsibly in this context.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or regulatory guidance. When we make material changes, we will notify you via email or through a prominent notice on the SpinzWin Casino platform. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, or if you wish to exercise any of your data rights, please contact our team at customersupport@instantgamesupport.com. You also have the right to lodge a complaint with your relevant supervisory authority — in the UK, this is the Information Commissioner's Office (ICO). We are here to help and will address your concerns promptly and transparently.

Content updated: July 23, 2026